Returns & Exchanges
Due to the perishable nature of our artisanal food products and pantry staples, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon arrival, please carefully examine your package to ensure all delicacies are in perfect condition and match your order details.
Contact Customer Support
If you encounter any issues, email our team within 24 hours of delivery with your order number and a brief description of the problem.
Provide Photographic Evidence
To help us resolve the issue quickly, please attach clear photographs of the damaged items and the original shipping packaging to your email.
Resolution and Refund
Once reviewed, we will arrange for a replacement to be sent or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing